Returns, Refunds & Cancellations

If your bed has a manufacturing defect, tell us within 7 days of delivery. This applies to standard and custom-size beds.

Defects also include an item damaged in transit or the wrong item being delivered. Please tell us within the same 7 days.

We don't accept returns if you've simply changed your mind, ordered the wrong size, or your dog doesn't take to the bed. Please check the dimensions and use our fit guide before ordering. This does not affect your rights under Indian consumer law.

1. Call us at +91 9380423316 (10 AM – 8 PM) or use our contact page within 7 days of delivery.
2. Share your order number, a short description of the problem and clear photos of the defect.
3. Once we confirm your request, we'll explain how to send the bed back.

Once we receive the bed and confirm the defect, we'll process your refund within about 7 days. It goes back to your original payment method. Your bank or payment provider may take extra time to show it in your account.

To cancel an order, call us at +91 9380423316 as soon as possible. We'll tell you whether your order can still be cancelled.